Privacy policy

At Twisted-Gifts.com, we are committed to protecting and respecting your privacy and data. Throughout this policy, when we write “Twisted-Gifts.com” or “we” or “us,” we’re referring to Twisted Gifts

This Privacy Policy (“Policy”) is incorporated into Twisted-Gifts.com’s Terms and Conditions and License Agreement located at www.Twisted-Gifts.com.com/terms-of-service (the “Terms of service”) and applies to the information obtained by us through your use of Twisted-Gifts.com’s Site and Services as described in this Policy.

Information we collect and use
Information Twisted-Gifts.com collects about you
When you interact with our Site or Services, we collect Information that, alone or in combination with other data, could be used to identify you (“Personal Data”). Some of the Information we collect is stored in a manner that cannot be linked back to you (“Non-Personal Data”).

When you use our Services, you voluntarily give us certain Personal Data, including:

Your name, email address and contact details. If you log into Twisted-Gifts.com using social networking services, such as Facebook and Instagram, we will ask permission to access basic information from that account. You can disable that login from My Account, removing Twisted-Gifts.com’s access to that data and account.
Your payment information, if you are a paying customer. Twisted-Gifts.com does not store this information. This is required to complete a commercial transaction on the Site. We use this information to enable and fulfill your transaction. By choosing to pay by debit/credit card for your order, you will provide your card number and details directly to the third-party processing company. We are not responsible for the credit card processors (Datacash, Checkout.com, PayPal and Amazon Payments) activities. The privacy policy of the credit card processor will apply to the information you provide.
Other Information we collect
We collect this Information as you use the Site and/or Services this may include personal information about you and about others depending on the content and address information provided by you:

User Content. This consists of all text, documents, or other content or information uploaded, entered, or otherwise transmitted by you in connection with your use of the Services.
Delivery addresses. This applies to all addresses used to deliver products to and to provide paper service communications such as Invoices.
Information we collect automatically
Certain data about the devices you use to connect with Twisted-Gifts.com and your use of the Site and/or Services are automatically logged in our systems, including:

Geographical data - This is information (by way of an Internet Protocol [IP] address or similar identifier) collected from your device which identifies the location you are accessing from when interacting with our Site and/or Services.
Log data - As with most websites and technology services delivered over the internet, our servers automatically collect data when you access or use our Site and/or Services and record it in log files. This log data may include the IP address, browser type and settings, the date and time of use, information about browser configuration, language preferences, and cookie data.
Usage information - This is information about the Twisted-Gifts.com Site and/or Services you use and how you use them. We may also obtain data from our third-party partners and service providers to analyse how users use our Site and/or Services. For example, we will know how many users access a specific page on the Site and which links they clicked on. We use this aggregated information to better understand and optimize the Site.
Device information - This is data from your computer or mobile device, such as the type of hardware and software you are using (for example, your operating system and browser type), as well as unique device identifiers for devices that are using Twisted-Gifts.com Services.
Cookies - Data obtained from cookies are described in our Cookie Policy.
How does Twisted-Gifts.com use my Information?
We use, process, and store your Information as necessary to perform our contract with you and for our legitimate business interests, including:

to help us administer our Site and/or Services, authenticate users for security purposes, provide personalised user features and access, process transactions, conduct research, develop new features, and improve the features, algorithms, and usability of our Site and/or Services.
to communicate with you about your use of our Site and/or Services, product announcements, and updates to our Services, as well as respond to your requests for assistance,
to send you direct marketing emails, promotions and special offers about Twisted-Gifts.com, from which you can unsubscribe at any time. If you are located in the European Economic Area (EEA), we will only send you marketing information if you consent to us doing so at the time you access our site / services or any point thereafter.
to calculate aggregate statistics on the number of unique devices using our Site and/or Services, and to detect and prevent fraud and misuse of those.
As a rule, Twisted-Gifts.com employees do not monitor or view your User Content and/or User Artwork stored in or transferred through our Site and/or Services, but it may be viewed if we believe our Terms and Conditions have been violated and confirmation is required, if we need to do so to respond to your requests for user support, if we otherwise determine that we have an obligation to review it as described in the Terms and Conditions, or to improve our algorithms to deliver you as a customer a better experience.

Finally, your Information may be viewed where necessary to protect the rights, property, or personal safety of Twisted-Gifts.com and its users, or to comply with our legal obligations, such as responding to warrants, court orders, or other legal processes.

Information access and disclosure
Does Twisted-Gifts.com share my Information?
We only disclose Personal Data to third parties when one of the following circumstances apply:

We have your explicit consent to share your Personal Data.
We use service providers who assist us in meeting operational business needs, including hosting, delivering, and improving our Services. We also use service providers for specific services and functions, including email communication, customer support services, and analytics. These service providers may only access, process, or store Personal Data pursuant to our instructions and to perform their duties to us, and are all working under appropriate written processing agreements with us.
We believe it is necessary to investigate potential violations of the Terms and Conditions, to enforce those Terms and Conditions, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats against persons, property, or the systems on which we operate our Site and/or Services.
We determine that the access, preservation, or disclosure of your Personal Data is required by law to protect the rights, property, or personal safety of Twisted-Gifts.com and users of our Site and/or Services, or to respond to lawful requests by public authorities, including but not limited to, law enforcement requests.
We need to do so in connection with a merger, acquisition, bankruptcy, reorganisation, sale of some or all of our assets or shares, public offering of securities, or steps in consideration of such activities (e.g., due diligence). In these cases some or all of your Personal Data may be shared with or transferred to another entity, subject to this Privacy Policy.
Twisted-Gifts.com does not share your Personal Data with third parties for the purpose of enabling them to deliver their advertisements to you.

We may disclose Non-Personal Data publicly and to third parties – for example, in public reports about site and/or services usage, to partners under agreement with us, or as part of progress reports we may provide to users.

User details are shared with third party print providers as this is necessary to perform our contract with you, and based on our legitimate interests in order to provide the Services.

Through the use of cookies, we help deliver advertisements for relevant Twisted-Gifts.com products and services to you. For more details on cookies, please see the “Does Twisted-Gifts.com use cookies?” section below.

Does Twisted-Gifts.com use cookies?
Cookies are small text files stored on your device and used by web browsers to deliver personalised content and remember logins and account settings. Twisted-Gifts.com uses cookies and similar technologies, including tracking pixels and web beacons, to collect usage and analytic data that helps us provide our Site and/or Services to you, as well as to help deliver ads for relevant Twisted-Gifts.com products and services to you when you visit certain pages on the Site and/or Services and then visit certain third-party sites. For more information on cookies and how Twisted-Gifts.com uses them, please see our Cookie Policy.

How do third-party apps and plugins work?
Some third parties’ embedded content or plugins on our Site and/or Services, use pixels that may allow their systems to learn that you have visited the Site and/or Services. This Information can be combined with other data they have collected about user visits to other websites or online services.

Data collected by third parties through these apps and plugins is subject to each parties’ own policies. We encourage you to read those policies and understand how other companies use your data.

Online Advertising
To keep you up to date with latest offers and products, we engage in online advertising. Like many businesses, this is possible through digital marketing networks and ad exchanges, using various ad technologies (pixels, ad tags, cookies, web beacons, and mobile identifiers), as well as ad services such as Facebook’s Custom Audience. The ads you will see will be based on information we hold about you, or your previous use of Twisted-Gifts.com or engagement with our ads.

Email marketing?
We only send marketing communications to users with your prior consent.

From time to time, we may want to contact you with information about product announcements, updates to our Services, and special offers for similar products and services. This is because you have previously purchased our products/services and opted-in to receiving such communication. You may opt out of such communications at any time by clicking the “unsubscribe” link found within Twisted-Gifts.com emails and changing your contact preferences.

Data storage, transfer, retention, and deletion
Where is my Information stored?
Information submitted to Twisted-Gifts.com will be transferred to, processed, and stored in the EEA, When you use the Services on your computing device, User Content will be stored locally on that device and synced with our servers. If you post or transfer any Information to or through our Site and/or Services, you are agreeing to such Information, including Personal Data and User Content, being hosted and accessed in those locations.

How secure is my Information?
Twisted-Gifts.com is committed to protecting the security of your Information and takes reasonable precautions to protect it. However, the transmission of information via the Internet is not completely secure. We use industry-standard encryption to protect your data in transit. This is commonly referred to as transport layer security (“TLS”) or secure socket layer (“SSL”) technology.

We will do our best to protect your Personal Data and User Content, however we cannot guarantee the security of your data transmitted to the Site and/or Services; any transmission is at your own risk. Once we have received your information we will use strict procedures and security features in order to reduce the risk of unauthorised access.

If Twisted-Gifts.com learns of a security breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us, or by posting a notice on the Twisted-Gifts.com website.

Your rights
There are specific rights that you have relating to you Personal Data and User Content.

The right to be informed about how your Personal Data is being collected and used
The right to be informed about how your User Content is stored
The right to access the Personal Data we hold about you
The right to request the correction of inaccurate Personal Data we hold about you
The right to request that we delete your Personal Data
The right to complain to your data protection regulator — in the UK via the Data protection complaints website.
If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Will this Privacy Policy ever change?
At Twisted-Gifts.com we are constantly evolving and we may need to update this Policy in the future to keep pace with changes in our Site and Services, our business, and laws applicable to us and you. Effective dates and updates will be posted on this page.

We will always maintain our commitment to respect your privacy and endeavour to notify you of any material changes that impact your rights under this Policy by email (as known to us in your Personal Data). Please note that your continued use of Twisted-Gifts.com after any change means that you agree with, and consent to be bound by, this Privacy Policy as updated from time to time.

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