Shipping & Delivery

We want your cards and gifts to arrive ready for the occasion. Here’s what to expect when ordering from Twisted Gifts.

When will my order be dispatched?

Orders placed before 4pm, Monday to Friday, are dispatched the same working day. Orders placed after 4pm are dispatched the next working day.

Orders placed at weekends or on UK bank holidays are dispatched on the next working day.

Dispatch is when we hand your order to the delivery service—it is different from the day your order arrives.

UK greeting card delivery

All UK greeting card orders are sent by Royal Mail First Class and arrive with your usual postal delivery.

Cards usually arrive within 1–3 working days after dispatch. This is an estimate, rather than a guaranteed arrival date.

During busy periods, particularly Christmas, or postal disruption, delivery may take 5–8 working days. Please order early when buying for a specific occasion.

Mug delivery

The usual delivery estimate for mugs is 1–3 working days after dispatch. Delivery may take longer during busy periods or postal disruption.

Delivery charges

Delivery charges are shown at checkout before you pay. Please check the delivery address and available shipping options carefully before completing your order.

International greeting card delivery

Greeting cards sent outside the UK are dispatched using Royal Mail International Standard.

Delivery times vary by destination and may be affected by customs checks and local postal services. The UK delivery estimates above do not apply to international orders.

If you need a card for a particular date, please contact us before ordering so we can advise.

Ordering for a birthday or special occasion?

Please allow enough time for both dispatch and delivery. First Class postage does not guarantee next-day delivery.

If your deadline is close, contact us before placing your order. We’ll help you understand the delivery estimate so you can decide whether to order.

What if my order hasn’t arrived?

If your order has passed its estimated delivery window, please contact us with your order number and delivery address.

It can also help to check whether someone at your address has accepted the delivery or whether the postal service has left a delivery notice.

We’ll investigate and help resolve the issue, including arranging a replacement or refund where appropriate. You do not need to pursue a claim with the delivery company yourself.

Incorrect delivery details

Please check your delivery address, including the postcode, before paying.

If you notice a mistake, contact us as soon as possible. We’ll do our best to update the address before dispatch, but we may be unable to change it once the order has been sent.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please contact us with your order number and a description of the problem. Photographs of the item and packaging, where possible, will help us resolve it.

Need help?

Visit our Contact Us page for help with your order.

Nothing in this policy affects your statutory consumer rights.